SHIPPING & RETURNS

Shipping Policy

Classic and Premier Series will ship within 1 week, and Custom orders will ship within 3 weeks, of order placement. You will receive an email with your tracking number when your order has shipped. Please email Customer Service at info@coolerrest.com or call us at 361.594.8076 if you have not received your shipping confirmation email within the timeframes above from order placement.

Shipping to the contiguous 48 US States is free. Shipping to Alaska and Hawaii is $120 per item. Our system does not currently support an automatic verification of your shipping destination. Coolerrest.com orders set to ship to Alaska or Hawaii may be placed on hold until the correct shipping cost is paid if the user does not select the appropriate shipping cost at the time of purchase.

Bulk orders may qualify for special pricing on a case-by-case basis. Please contact our customer service team for more details.

Warranty

Cooler Rest offers a 1-year warranty on the workmanship of the metal fabrication on all its Cooler Rest products. The warranty does not cover normal wear on paint, rust, or user neglect. Please note that Cooler Rests with extensive use in coastal areas with exposure to salt water air are susceptible to rust, as all metal products in these areas are apt to rust. The same applies to Cooler Rests that are left uncovered for extensive amounts of time in other areas of the country where metal is apt to rust because of exposure to snow, road salt, etc.

Return Policy

Cooler Rest strives to produce top quality products for your enjoyment and offers refunds for any manufacturing defect in the product. The Cooler Rest Classic and Premier Series with manufacturing defects may be returned within 1 year of the date of purchase.

Please note that Cooler Rests with extensive use in coastal areas with exposure to salt water air are susceptible to rust, as all metal products in these areas are apt to rust. The same applies to Cooler Rests that are left uncovered for extensive amounts of time in other areas of the country where metal is apt to rust because of exposure to snow, road salt, etc. Cooler Rest does not guarantee for any type of rust resistance and cannot replace product for this reason. Stainless steel is only available in a Custom order; we use 304 stainless steel that will not rust.

Custom orders are not eligible for return.

Returns require a Return Material Authorization (RMA) Number before the product may be shipped and includes a 35% restocking fee. Shipping charges from your original order are non-refundable unless the return is due to Cooler Rest error. Product received without a valid RMA # will be returned to sender, at sender’s cost. Please contact Customer Service at info@coolerrest.com or call us at 361.594.8076 for an RMA # and further instructions.