Shipping & Returns

 

SHIPPING POLICY

Our Classic and Premier Series will ship within 1 week of order placement.  You will receive an email with your tracking number when your order has shipped.  Please email Customer Service at info@kasparmfg.com or call us at 361.594.8076 if you have not received your shipping confirmation email within 1 week of order placement.

 

RETURN POLICY

Cooler Rest strives to produce top quality products for your enjoyment.  The Cooler Rest Classic and Premier Series may be returned within 30 days of purchase.  Returns require a Return Material Authorization (RMA) Number before the product may be shipped and includes a 35% restocking fee.  Shipping charges from your original order are non-refundable unless the return is due to Cooler Rest error.  Product received without a valid RMA # will be returned to sender, at sender’s cost.  Please contact Customer Service at info@kasparmfg.com or call us at 361.594.8076 for an RMA # and further instructions.

Custom orders are not eligible for return.

 

WARRANTY

Cooler Rest offers a 1-year warranty on the workmanship of the metal fabrication on all its Cooler Rest products.  The warranty does not cover normal wear on paint or user neglect.

 

FREQUENTLY ASKED QUESTIONS

What type of metal is used to make Cooler Rest?
Cooler Rest is made from 16ga. mild, cold-rolled steel.  The bar is made from a 1” tube of the same material.  The Custom Series can be ordered in a 304 stainless steel. All Cooler Rests are powder coated.

Will the silk screen or paint fade, rust, or chip? 
Cooler Rest was designed for outdoor use and the paint contains a UV protection.  The powder coat will withstand normal use. However it can be scratched or chipped from abuse of the product.  As with most materials, product used for several years in the coastal saltwater air may begin to show signs of rust.

How hot does this product get if sitting in the sun all day? 
Similar to other items left outside in the sun, Cooler Rest will get hot.  When this happens, simply place your favorite beach towel over the product for a cooler experience.

Is there a weight limit Cooler Rest will hold? 
Cooler Rest is a great item for people of all sizes.  It is made with a durable, strong metal construction that was designed to have a slight rock to it for maximum comfort.

Does Cooler Rest compromise the integrity of the cooler’s seal/function when in place? 
No.  Your cooler will still have the same reliability as it did before.

How do you install Cooler Rest? 
Simply lift your cooler lid and slide Cooler Rest into the ratchet strap slots.  If you place Cooler Rest facing the back of the cooler, the lid will open fully; if you place it facing the front of the cooler, the lid opens halfway and you can still easily access your items inside or insert/remove Cooler Rest.