Cart 0
Cart 0
 

Shipping & Returns

SHIPPING POLICY

Classic and Premier Series will ship within 1 week, and Custom orders will ship within 3 weeks, of order placement. You will receive an email with your tracking number when your order has shipped. Please email Customer Service at info@coolerrest.com or call us at 361.594.8076 if you have not received your shipping confirmation email within the timeframes above from order placement.

Our standard rate to the contiguous 48 US States is $25 per item. Shipping to Alaska and Hawaii is $120 per item. Our system does not currently support an automatic verification of your shipping destination. Coolerrest.com orders set to ship to Alaska or Hawaii may be placed on hold until the correct shipping cost is paid if the user does not select the appropriate shipping cost at the time of purchase.

Bulk orders may qualify for special pricing on a case-by-case basis. Please contact our customer service team for more details.

 

WARRANTY

Cooler Rest offers a 1-year warranty on the workmanship of the metal fabrication on all its Cooler Rest products.  The warranty does not cover normal wear on paint, rust, or user neglect.  Please note that Cooler Rests with extensive use in coastal areas with exposure to salt water air are susceptible to rust, as all metal products in these areas are apt to rust.  The same applies to Cooler Rests that are left uncovered for extensive amounts of time in other areas of the country where metal is apt to rust because of exposure to snow, road salt, etc.

 

RETURN POLICY

Cooler Rest strives to produce top quality products for your enjoyment and offers refunds for any manufacturing defect in the product.  The Cooler Rest Classic and Premier Series with manufacturing defects may be returned within 1 year of the date of purchase.

Please note that Cooler Rests with extensive use in coastal areas with exposure to salt water air are susceptible to rust, as all metal products in these areas are apt to rust.  The same applies to Cooler Rests that are left uncovered for extensive amounts of time in other areas of the country where metal is apt to rust because of exposure to snow, road salt, etc.  Cooler Rest does not guarantee for any type of rust resistance and cannot replace product for this reason.  Stainless steel is only available in a Custom order; we use 304 stainless steel that will not rust.

Custom orders are not eligible for return.

Returns require a Return Material Authorization (RMA) Number before the product may be shipped and includes a 35% restocking fee.  Shipping charges from your original order are non-refundable unless the return is due to Cooler Rest error.  Product received without a valid RMA # will be returned to sender, at sender’s cost.  Please contact Customer Service at info@coolerrest.com or call us at 361.594.8076 for an RMA # and further instructions.

 

Frequently Asked Questions

What type of metal is used to make Cooler Rest?

Cooler Rest is made from 16ga. mild, cold-rolled steel.  The frame is made from a 1” tube of the same material.  The Custom Series can be ordered in a 304 stainless steel.

Can I order a Classic or Premier Cooler Rest in Stainless Steel?

No, stainless steel is only available in a Custom order. 

What finishing options are available? 

Classic and Premier Series are powder coated – both the frame and the back.  Custom orders in stainless steel offer two finishing options:

  1. Powder coated frame and powder coated back; these can be done in different colors
  2. Electroplated frame and powder coated back

We cannot electropolish a stainless steel back; electropolish on a back will easily show scratches from normal use.

Custom silk screen orders will be done in white ink.  All Custom designs will have “Cooler Rest” silk screened in white on the bottom right front corner of each piece.

Will the silk screen or paint fade, rust, or chip?

Cooler Rest was designed for outdoor use and the paint contains a UV protection.  The powder coat will withstand normal use; it can be scratched or chipped from abuse of the product.  Please note that Cooler Rests with extensive use in coastal areas with exposure to salt water air are susceptible to rust, as all metal products in these areas are apt to rust.  The same applies to Cooler Rests that are left uncovered for extensive amounts of time in other areas of the country where metal is apt to rust because of exposure to snow, road salt, etc.

How hot does this product get if sitting in the sun all day?

Similar to other items left outside in the sun, Cooler Rest will get hot.  When this happens, simply place your favorite beach towel over the product for a cooler experience.

Is there a weight limit Cooler Rest will hold? 

Cooler Rest is a great item for people of all sizes.  It is made with a durable, strong metal construction that was designed to have a slight rock to it for maximum comfort.

Does Cooler Rest compromise the integrity of the cooler’s seal/function when in place?

No.  Your cooler will still have the same reliability as it did before.

How do you install Cooler Rest?

Simply lift your cooler lid and slide Cooler Rest into the ratchet strap slots.  Note that you will need to hold the lid of your cooler open slightly to install Cooler Rest facing the front of the cooler.  You can place Cooler Rest facing the back of the cooler and the lid will open fully.  Your cooler will open with plenty of room to easily access your items inside regardless of which way it is installed on the cooler.